As seen in the September 30, 2019 INCOMPAS eNewsletter
Executive Offices: Raleigh, N.C.
Q: What does your company do and how long has it been in operation?
Bandwidth was founded in 1999 and it is proud to be the network behind some of the largest brands in the world. Our voice, messaging, 9-1-1 and phone number management services are built on our own nationwide 48-state facilities-based CLEC. Our API-first mentality separates us from other legacy SIP providers.
We started as a broadband reseller and were ranked 4th fastest growing privately held company by 2007. In 2008, we built our 48-state CLEC, and by 2010 were offering cloud-based business voice services. In 2011, we acquired Dash Carrier Services, a 9-1-1 access platform and network that we have since integrated into our core business as one of our innovative, industry-leading API-driven services. In 2013, we launched an API platform that allowed communication service providers access to our network without SIP infrastructure. In 2017, we took our company public with a successful IPO. In 2018, we built a facilities-based 27 LATA Feature Group D network for toll-free. In 2019, we are expanding that Feature Group D network and are focused on building and expanding services in partnership with our customer’s growing business needs.
Q: Please tell us about company’s top executives and the work that they are doing in our industry.
David Morken, co-founder, CEO and chairman, is also the co-founder, chairman and former CEO of Republic Wireless. Morken is the co-founder of Durham Cares. Prior to founding Bandwidth in 1999, Morken served on active duty in the Marine Corps as a Judge Advocate and Headquarters Company Commander. He received a B.A. in Political Science from Oral Roberts University and a J.D. from the University of Notre Dame Law School.
W. Christopher Matton has served as General Counsel of Bandwidth since 2010, providing support and counsel for corporate, human resources, intellectual property, legal and regulatory matters. Prior to joining Bandwidth, Matton was a partner at Kilpatrick Stockton LLP. He also previously served on the founding team and board of managers of Veritas Collaborative, an eating disorder treatment hospital system. Matton has worked with companies ranging from early-stage to publicly traded companies and has represented clients in connection with venture capital financings, private equity financings, mergers and acquisitions, public and private offerings of securities and other corporate matters. Matton earned a B.S. in Economics from the Wharton School of the University of Pennsylvania and a J.D. from Wake Forest University where he also served as the Executive Editor of the Wake Forest Law Review.
Noreen Allen, chief marketing officer, is responsible for building the Bandwidth brand and driving revenue across all lines of business. For the past 16 years, she’s held leadership positions with both private and publicly traded companies. She excels at building powerful, category-leading brands that help to transform companies at various stages. Most recently, Allen served as vice president, Global Marketing for e-commerce software provider, ChannelAdvisor. Prior to that, she was vice president, Marketing for Hosted Solutions, a leader in the cloud computing market that was acquired by Windstream Corp. in late 2010 for $310 million. From 2005 to 2008, Allen served as vice president of Marketing for Motricity (now Voltari), a provider of mobile data infrastructure solutions, where she was instrumental in building the brand and growing revenue from $10 million to over $100 million prior to the company’s IPO. Prior to that, she spent five years as vice president, Marketing with SpectraSite Communications, a wireless infrastructure provider that was sold to American Tower in 2005 for $3.3 billion.
Scott Mullen, chief technology officer, is responsible for the development, engineering, operations and overall technical strategy of the Bandwidth platforms and services. Mullen is a seasoned technologist with nearly 20 years of experience in engineering and software development. He has deep experience in building highly scalable software platforms and has built development teams capable of scaling with the business in high growth communications companies. Prior to Bandwidth, Mullen worked for Lucent Technologies designing and implementing their next generation IP platforms and applications. Mullen is a graduate of the University of Maryland Baltimore County with a degree in Computer Science.
Nick Sgroi, senior vice president of Voice Network Strategy and Products, is a proven, senior-level leader with 20 years of telecom experience and expertise. In his current role, he has full P&L responsibility for Bandwidth’s core voice portfolio, is responsible for overall network strategy, and serves as an internal subject matter expert supporting corporate development, network development and regulatory affairs. Sgroi also serves as a board member for Nicholville Telephone Company and as an advisory board member for SOMOS. Prior to Bandwidth, Sgroi served EarthLink for over 13 years, most notably as the general manager and vice president of Carrier Services.
Greg Rogers, head of Global Policy and Regulatory Affairs, was previously senior corporate counsel at Level 3 Communications, where he managed regulatory and public policy matters at all levels of government for over ten years. In 2010, Rogers joined Bandwidth as deputy general counsel, with a wide range of responsibilities but primarily focused on regulatory and public policy matters at the FCC and the PUCs across Bandwidth’s 48-state CLEC footprint. Among other roles and responsibilities, Rogers is currently a member of the Board of Directors for INCOMPAS. Greg is based out of Bandwidth’s office in Denver.
Q: Where do you provide services?
Bandwidth owns and operates a 48-state CLEC, but leverages other Tier 1 partners for off-net phone number coverage. Bandwidth primarily supports the United States and Canada with 100% Canadian and United States coverage for 9-1-1 access and phone number management services. We provide full A-Z reach for outbound calls and messages destined to international locations and expect to deploy infrastructure in the United Kingdom and European Union by the end of 2019.
Q: What types of products and/or services do you offer your customers?
Bandwidth has four portfolios of products, which empower our customers with access to voice, messaging, 9-1-1, and phone number management services from the cloud.
Q: What is your target customer base?
Bandwidth’s customers span three main categories. First, Bandwidth directly serves large, more sophisticated enterprise customers by providing SIP trunking replacement services, 9-1-1 access, and the option to directly power various UCaaS, CCaaS and conferencing platforms. Our second customer base comprises of software companies looking to integrate voice, messaging, number, or 9-1-1 functionality into their applications and products via API. Third, Bandwidth serves VoIP resellers and carriers looking for direct access to IP-based wholesale services to supplement or create new offerings for their end customers. Some of our notable customers include Cisco (Tropo, Webex and Broadsoft), Microsoft (Teams, Skype for Business, GroupMe), Google (Home, AdWords, and Fi, GSuite and Others), RingCentral, Genesys, Zoom, BlueJeans, 8x8 and more.
Q: What are the biggest challenges that your company faces and how is your company overcoming these challenges?
Bandwidth operates a nationwide CLEC network footprint that it incorporates into a state-of the-art, all IP-based network platform that supports a wide range of software focused innovative communication service providers in a rapidly changing communications marketplace. Ensuring a fair, competitively neutral, non-discriminatory operating environment that strikes the appropriate balance between necessary regulatory oversight and free-market driven outcomes is of paramount importance to Bandwidth. As has been true since the introduction of competitive carriers, protecting the rights of innovative entrants that strive to meet consumer demands in the marketplace but require access and interoperability with incumbent networks with outsized marketplace leverage is critical. Technological advances constantly present new and different scenarios that outstrip current legal and regulatory frameworks and Bandwidth is challenged to keep pace with competitive forces while also striving to shape these new legal and marketplace environments. Among the key challenges that Bandwidth is currently working hard to overcome are those associated with 9-1-1, robocalling, messaging and non-discriminatory traffic exchange generally.
Q: What are your competitive advantages; what sets you apart from other companies?
We pride ourselves on the ability to provide a full solutions package for anyone looking to integrate communications services into their, or their customers’ business. With our owned and operated all-IP voice network, we support the ability to scale with reliable and consistent quality to all enterprises that we serve. Integrating our network with our Communications Platform provides us competitive advantages that include in-depth enterprise support, real-time network visibility, number management control, market leadership in messaging, and the most modern and complete API access to public safely available today. Our 9-1-1 Access solution is based on both NENA and VoIP 9-1-1 “i-2” and NENA Next Generation 9-1-1 “i3” standards.
Q: How is the evolving communications marketplace impacting your business model?
Bandwidth’s ability to navigate the evolving communications marketplace is our greatest strength. With a focus on expanding and making our existing network as reliable and resilient as possible, we design our products and services for our customer’s business needs. As the market and our customers evolve, so do we.
Q: Describe your relationship with INCOMPAS. How long have you been a member? Why did you decide to join the association?
While Bandwidth was an experienced participant in the INCOMPAS trade shows, Bandwidth decided to join the association as a member in 2016 for the first time. Bandwidth joined at a time that INCOMPAS appeared to be changing its historical marketplace and public policy focus from traditional CLEC oriented matters to supporting a broader set of innovative technology driven service providers and their needs.
Bandwidth continues to be interested in having valuable business relationships and networking opportunities but is increasingly interested in the public policy advocacy matters that INCOMPAS is able to support for competitive providers in today’s marketplace. Finally, Greg Rogers’s role on the INCOMPAS Board of Directors allows Bandwidth and INCOMPAS to help drive critical and ever-evolving competitive policy initiatives.
Q: How have you benefited from INCOMPAS membership?
Bandwidth joined INCOMPAS at a time that some of its most strategic customers were also joining. We value the ability to cultivate long-standing relationships and establish business opportunities at INCOMPAS trade shows and events. Since becoming a member, Bandwidth has likely benefited more from the public policy support that INCOMPAS offers its members and that remains our view of where INCOMPAS can provide unique value.