As seen in the March 31, 2014 COMPTEL Connection
Headquarters Location: Orlando, Fla.
Q: What does your company do and how long has it been in operation?
A: Division of Voxbeam Telecommunications, which started in 2010, Magic Telecom is an expert in VoIP services in the United States. Magic is a facilities-based carrier (CLEC) in 23 states and uses an extensive managed network of interconnections with diverse wireless, wireline and VoIP carriers to provide high-quality voice termination and origination products. Magic Telecom provides easy to use SIP trunking services to handle all of its customers U.S. traffic requirements. With DIDs in more than 8,000 rate centers, Magic Telecom is an ideal partner for calling card operators, hosted PBX providers and VoIP resellers.
Q: To what do you attribute your company’s success in the communications industry?
A: An entrepreneurial leadership team that focuses on new and innovative ways to reach new markets, while maintaining a close proximity to the supply chain of essential resources. Magic Telecom prides itself on in-house development for all platforms, softswitches and any other essential business needs.
Q: What have been the biggest obstacles your company has faced in the marketplace?
A: Expanding into new markets at a desired pace has proven quite difficult. Dealing with LEC interconnection agreements and state-level regulation has proved to be a large challenge as we have grown our business.
Q: What do you see as your greatest challenges going forward?
A: Going forward we see that our biggest challenge is dealing with a constantly changing regulatory environment. Regulation struggles to keep up with the pace of evolving technologies and ambiguity in regulation can hinder strategic planning.
Q: What have been some of your company’s most recent achievements (new customer wins, new service/product deployment, etc.)?
A: Recently we have begun selling services to some the world’s largest tier 1 carriers that for a long time were only suppliers. Our growth has allowed us to provide a meaningful offering to these well-known carriers.
Q: Why is it important for your company to be a COMPTEL member?
A: COMPTEL offers excellent opportunities to network and connect with industry peers, as well as be educated on the evolution of the competitive landscape for our industry and complementary industries.