As seen in the September 20, 2010 COMPTEL Connection
FastTrack Communications, Inc.
Headquarters Location: Durango, Colorado
Q: What does your company do and how long has it been in operation?
A: FastTrack is a facilities-based local service provider offering reliable commercial voice and data solutions. Our state-of-the-art SONET-based network, built around a long-haul fiber backbone and city loops, delivers reliable, robust and secure connections to the worldwide grid on the Western slope of Colorado and New Mexico. FastTrack has been in operation for nine years.
Q: To what do you attribute your company’s success in the communications industry?
A: FastTrack’s success is based on a solid business plan to serve the communities within our service territory and not outpace our resources. FastTrack has recruited employees specialized in their field to assist in deploying our network. We utilize a number of sales agency groups and contractors along the service route to assist the business in connecting customers and taking care of the network. FastTrack strives to provide the best customer service for customer retention.
Q: What have been the biggest obstacles your company has faced in the marketplace?
A: FastTrack provides service to the “rural” communities and a challenge has been working with ILECs in obtaining an affordable solution for services for our customer base in these areas.
Q: What do you see as your greatest challenges going forward?
A: Remaining profitable, customer retention and obtaining new customers as well as the regulatory issues that CLECs face.
Q: What have been some of your company’s most recent achievements (new customer wins, new service/product deployment, etc.)?
A: FastTrack is currently upgrading its long-haul transport network to include a new Fujitsu Flashwave 7500, which will strengthen FastTrack’s Transport services.
Q: Why is it important for your company to be a COMPTEL member?
A: FastTrack is committed to growing with other companies and being valued business members in the communities we serve. Being involved with COMPTEL allows FastTrack to network and gain knowledge of technological innovations and create economic growth, as well as staying in tune with new regulatory issues that COMPTEL members discuss.