Headquarters Location: Jackson, Miss.
Q: What does your company do and how long has it been in operation?
A: Broadband Voice has been in business since 2006 and is one of the fastest growing Voice over IP (VoIP) technology companies in the Southeast. We offer high-quality VoIP products and services to help streamline business operations for small to medium-sized businesses at an affordable cost.
Q: To what do you attribute your company’s success in the communications industry?
A: Our ability to aggregate a variety of products and technologies (including Internet) allows us to provide the best solution for each customer. Customer relationships are critically important in our business, and the ability for us to offer customization like this is what makes us successful.
Also, with so many businesses today outsourcing customer service overseas, our differentiator and key competitive advantage is the real, one-on-one relationships and best-in-class service we deliver, regardless of the size of the customer. We feel like our growing number of satisfied customers also is a factor in our growth and success as a company.
Q: What have been the biggest obstacles your company has faced in the marketplace?
A: Because we are a boutique-style company, customizing the solution for our customers, while offering significant cost savings (in most cases), is challenging for some business owners to grasp. We are able to offer an advanced telecommunications solution at a fraction of the cost of traditional telephony, and this presents a “too good to be true” scenario that sometimes can be difficult to overcome.
Q: What do you see as your greatest challenges going forward?
A: We have seen our most significant growth in the last two years, and we expect 2015 to be our most successful thus far. With this growth, we feel as though the high level of support and interaction we provide to our customers has served as a key differentiator. As we continue to grow, we may find it challenging to maintain this level of support, but we will strive to keep this foundational to the way to do business.
Q: What have been some of your company’s most recent achievements (new customer wins, new service/product deployment, etc.)?
A: In the last two years, we have gone from serving primarily small businesses to achieving success with much larger organizations. Our most recent significant project to date is with a large plumbing supply distribution company with 105 locations throughout the Southeast. Additionally, our ability to customize our voice solution with a variety of Internet providers while allowing seamless voice connectivity between locations has helped us achieve success at well-known law firm, Copeland Cook Taylor Bush, with multiple locations throughout Mississippi. We also recently completed a successful installation at the city of Brandon, Miss., that is putting thousands of dollars each month back into the city, allowing them to be better stewards of taxpayer’s money.
Q: Why is it important for your company to be a COMPTEL member?
A: As we pride ourselves in the ability to provide a customized solution by aggregating products from other vendors, cooperative competition is critical to this process. We hope to continue what we’ve already begun as members of COMPTEL by building relationships with other companies involved and creating win/win business scenarios as a result.